Whether it is attached to your home or detached, your garage serves many purposes. It houses your car (probably), keeping it safe from traffic and damage it might experience parked on the street. It likely also houses various goods and items you need to store seasonally. When the garage is attached to your home, it also acts as an alternative entrance. Because of all this, the garage doors suffer a lot of wear and tear, and eventually, you will need to replace them. If it is time to look for a garage door repair company, keep these five qualities of a good one in mind.
Good Customer Service
Good customer service is a must with any company that you have to place your trust in. When you call them, the service representatives should be friendly and polite, and they should be knowledgeable about their services. This good customer service should extend beyond phone conversations to the person who comes to your home as well. If they can’t manage to be courteous and knowledgeable, where else do they cut corners?
When you’re discussing any aspects of the project with the company, they should be as transparent as possible, be it the timelines, the costs, or anything else. They should have the ability to answer your questions thoroughly without holding back any information. If they aren’t transparent with you, there won’t be any trust there.
When you arrange a time to have someone come to your home, you have to take time out of your day to wait for them. They should arrive at the time they say they will, or if they’re running behind schedule, they should let you know. Hand-in-hand with punctuality is promptness. If your garage door is broken, you likely need it fixed quickly. If they can’t make time for you for weeks, you should probably find a different professional.
Quality work comes from good training of employees. This, of course, means that the repair professionals will have to be trained how to do repairs correctly. Other staff should have good training as well, and it should show through their behavior and knowledge.
Finally, always check the reviews online for any company that you’re considering, and your garage door repair professional is no different. You are placing your trust in them to do a good job and not waste your money, so see what their past customers have to say. If you ask for references, they will only give you positive ones, so make sure that you check online also.
Let First Choice Garage Doors Find The Right Door For You
Since 2004, First Choice Garage Doors has been providing quality service in Maryland, Delaware, Northern Virginia, and Pennsylvania. We offer services like garage door installation and replacement, as well as maintenance and repair. We specialize in the repair and maintenance of garage doors and their accessories. Here at First Choice Garage Doors, we work with top manufacturers in the industry, including Amar Entrematic, Clopay, Wayne Dalton, and Artisan.